Starting on January 7th, 2021, many users who are signed in on the GAMMIS Portal with a TPID account are unable to switch Provider Accounts. Any attempt to switch Provider Accounts is met with endless spinning icons.
If you have found yourself in this predicament, you might first try to get the issue under control by clearing all cookies, exiting and reopening the browser, switching browsers, etc. If you’re still unable to switch Provider Accounts, you might even try calling the Gainwell Technologies (formerly DXC) EDI support line, where you’ll be left on hold for long periods of time.
The good news is that you might have other options for accessing Provider accounts.
The first option is to log in as the Provider account, assuming you have up to date credentials. If you don’t have up to date credentials, you can ask EDI support to reset the password.
You can log in as a provider agent that doesn’t start with TPID. If the agent account doesn’t have all the Provider accounts needed, you can always add them, since the MEUPS Account Management section of the site still works.
If all you needed was access to the TPID account to upload or download Trade Files, you can go to the MEUPS Account Management section and create an entirely new user and grant access to Trade File Uploads/Downloads for the account.
Good luck!
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